Privacy Policy

21/10/2022

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This Privacy Policy describes how www.mysahomeware.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 
What type of information do you collect

We receive, collect, and store any information you enter on our website or provide us with in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits of certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
 

How do you collect information

When you conduct a transaction on our website, as part of our process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 
 

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Why do you collect such personal information
 

Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
 
All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard,  American Express and Discover. PCI-DSS requirements help to ensure the secure handling of your credit card information by our store and its service providers. 
 

How do you communicate with your site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to gather your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you via email, telephone, text messages and postal mail. To opt out of receiving our marketing messages, please send an email to info@mysahomeware.com and we will take you off our mailing list. If you have any other queries, please contact  info@mysahomeware.com. 

 

How do you use cookies and other tracking tools
 

You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie enables your basket of goods and the checkout process to be managed. It also helps analyse web traffic or lets you know when you visit a particular web page. With your consent, cookies also allow us to collect and share your data with our trusted partners, including but not limited to, Google and Facebook, in order to provide personalisation of ads. The use of cookies will also tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We safely and securely use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is discarded from the system safely and securely.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website.

If you have any further questions about the cookies we use, please contact us on info@mysahomeware.com

The following links explain how to access cookie settings in various browsers

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=Enabling+and+disabling+cookies&redirectlocale=en-US

https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

https://support.google.com/chrome/answer/95647

https://support.apple.com/en-us/HT201265

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

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how can site visitors withdraw their consent

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If you don’t want us to process your data anymore, please contact us at info@mysahomeware.com or send us mail to 2 High Street, Needham Market, Ipswich, IP6 8AP.

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Privacy policy updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that is has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

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If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@mysahomeware.com or send via mail to 2 High Street, Needham Market, Ipswich, IP6 8AP.