When will I receive my order?
We dispatch order within 2-3 days Monday - Friday. If your order is placed after 3:00pm Friday, your order will be dispatched the following Monday.
Do you ship globally?
Currently, as we are still a small brand, we are only shipping within the UK. However, we have plans to expand this within the future.
How can I get in touch?
If you would like to chat with us, please email info@mysahomeware.com. We aim to reply within a few working days, however, if you haven't received a response after 1 week, please get in touch again as this may have been missed.
Please note, if you message our socials they may be missed therefore, its best to pop us an email.
Do you offer collection?
Yes we do! We are based in Needham Market and offer free collection. Please await an email once you have placed an order for collection as we would need to arrange a collection date and time that suits you best.
Can we visit Mysa Homeware HQ?
Yes, we have a small pop up just inside the door of reception. However, please keep in mind that I may be out on deliveries or at a stockist therefore, I won't always be there.
If you are planning on popping down, please send me a social media message or email info@mysahomeware.com and we can arrange a time.
Do you offer custom/create your own gift boxes?
Yes we do! Send us an email with your enquiry to info@mysahomeware.com. We create custom gift boxes from most of the products already on our site. However, these don't include cushions or throws.
How are your products made?
All of our luxury home fragrance products are handmade in our HQ in Suffolk.
We have handmade candles, reed diffusers, wax melts and so much more.
Our homeware items are all sourced and shipped from within the UK.
How should i store my handmade candle?
Waxes and fragrance oils are sensitive to temperature and light, so store candles and wax melts in a cool, dry place away from direct sunlight.
Keep your candle between 10°C to 25°C.
How should i plant my candle dust cover?
Once you've finished with your candle dust cover, plant it under 1cm soil, water the area and you'll see your wildflowers grow.
What should i do with my candle jar when i've finished with my handmade candle?
The possibilities are endless. First you'll need to get the remaining candle wax out the jar. Boil the kettle, pour in the water but allow to fully cool.
Once the remaining wax has solidified at the top of the jar, gently push it out, clean your candle jar with warm, soapy water and use your empty luxury candle jar for anything you'd like.
Some examples:
- A hairband pot
- To store cotton buds/pads
- Grow your wildflowers & so much more.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@mysahomeware.com
Other inquiries? Let's chat.
Please email us at info@mysahomeware.com